Troubleshooting
Fix an empty, stale, or incorrect Chat result
Use the visible error state to decide whether to retry, refresh a source, clarify the object, or begin a new bounded question.
If the answer does not complete
- 1Check your connectionAsk Kam needs an internet connection for current source reads.
- 2Read the visible status messageIt should distinguish an offline request, an unavailable source, and an incomplete answer.
- 3Retry the saved request onceIf the app preserved the last message, use Retry rather than composing duplicate turns.
- 4Stop after repeated failureDo not keep adding follow-ups to an answer that never completed.
If Kam used the wrong game or league
- 1Name the exact objectInclude the league, both teams, and date when similar games could match.
- 2Reopen it from the source screenOpen the correct Summary, Watchlist, Portfolio, or Trader item and tap Ask Kam again.
- 3Begin a new question when the job changedDo not repair a trader question by adding a game question to the same mixed thread.
I mean {away team} at {home team} on {date}Correct an ambiguous game reference.
Use {league} for this questionCorrect the active league.
If Table, Chart, or Detail is empty
- 1Check the answer for an unavailable stateAn empty structured result should not be treated as verified data.
- 2Ask what source is missingIdentify whether the sportsbook, prediction market, schedule, or historical read is unavailable.
- 3Refresh or narrow the requestRetry the exact source read or ask for a smaller league, date, game, or market scope.
If the data is stale
Refresh this game before answeringRequest a current read for the resolved game.
Which claims are still safe with the available data?Separate usable facts from claims that require fresher evidence.
Show the newest available receiptInspect the latest attached read state without inventing missing data.